Privacy & Trading Policy

Privacy Policy

Who we are

Our website address is: https://shop.sateltd.co.ke.

If you have any requests, questions or concerns about our use of your personal information, this Privacy Policy and Other Terms and Condition, please contact us using any of our provided contact details, especially email sateautoshop@gmail.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Super Socializer – Social Login

We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar. This data is used to create your user profile at our website. You can revoke this consent at any time by sending us an email.

Facebook Comments

We embed Facebook Comments plugin to allow you to leave comment at our website using your Facebook account. This plugin may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the commenting interface, including correlating your Facebook account with whatever action you take within the interface (such as “liking” someone’s comment, replying to other comments), if you are logged into Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update

Who we share your data with

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

We use third-party data processors. Some information, such as IP and your email address, may be shared with the following third parties who help us run our website and email programs. They will only use this information to serve our needs and are prohibited from using it in any other instance. They are: WordPress and their associated plugins, Google Analytics (website tracking), Google Ad Manager (ad serving), Campaigner (email), ClickBack (email), RegOnline (event registration), AdDaptive Intelligence (ad serving), and others that will facilitate proper operation of our online platform.

Our implementation of these applications includes user-id tracking which lets us associate engagement data from different devices and multiple sessions, so we can discover how users interact with our content over an extended period of time. No data that could be used to personally identify you (such as your name or email address) will be shared with Google as part of this implementation.

How long we retain your data

We retain your personal information as long as we have an ongoing legitimate business need to do so for example to provide services or products to you, or as required or permitted by applicable laws, such as tax and accounting laws.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

In specific cases, we will be contractually obligated to share your data with one of our third-party advertisers, sponsors or partners (for example, webinars, downloads or events). In these instances, we will make it clear that the data you share will be transferred to the third party. You will always have the option to not have your data shared by not taking part in that specific program.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

What automated decision making and/or profiling we do with user data

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.

Opting out of marketing messages

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Trading Terms and Conditions

General terms and conditions

  • You acknowledge that the products displayed on this website are not owned or manufactured by us but by third party suppliers.
  • The characteristics of the products presented on our website can change over time. The pictures of the products are non-binding; please confirm with the actual product packaging.
  • Product warranty and guarantee is only provided by the manufacturer. Please confirm manufacturer warranty’s terms and conditions for specificity when placing your order.
  • Given the specificity and the highly technical nature of products sold by us, the client/customer is expected to strictly adhere to the instructions and recommendations concerning safety and reliability. This includes use (vehicle, inflation, pressure, speed rating and load index etc), mounting and storage of the product. We are not in any way liable for poorly mounted tyres or other products by third party or damage caused by use under abnormal conditions.
  • We have the right to modify our prices according to supply and demand. The price to pay is the price as of the date of order (conditions apply).
  • Unless explicitly stated otherwise therein, all offers shall be free of obligation. Any offer provided by us can only be accepted unaltered.
  • Information supplied by the customer, when placing the order, is binding. In the event of an error in the wording of the email address or recipients details, we cannot be held liable for inability to confirm the order or make delivery.
  • No change of delivery address for the package(s) can be taken into account, once it has been paid for and in transit. The customer may, however, at his/her own risk, request a change of delivery address from the transport company.
  • No modification of the order details (size, make, profile, invoicing or delivery address) is possible after receipt of payment by us.
  • Considering the important volume of daily order processing, we do not guarantee absolute availability of products and services ordered. In case of no stock, we will contact the client at its earliest convenience in order to suggest a change of reference (stock) or a cancellation.
  • In case of an order modification due to stock out, we will adjust the amount (overdue/due) according to the new reference (stock) chosen and will confirm the modified order by email. In the event that the Online Shopper has already paid for his order, and stock had become unavailable, for any reason whatsoever, prior to & after the payment of said order being confirmed, due to sell out, availability or any other valid reason or reasons, we shall refund the online shopper at full order value.
  • Delivery is conducted by a third-party transport company at the discretion of the client. Clients should insure their goods and follow up with the chosen transport for delivery time ranges and whereabouts of their goods.
  • Shipping and delivery rate charge in our website is per unit of a product. The rate charge may increase depending on product size and distance to delivery address from the designated store location. Shipping cost, where applicable, is calculated from the client’s delivery address and added to the tax invoice. Certain components are shipped free of charge and will be indicated so, by line item, on the website.
  • Although we will endeavor to deliver the products according to the client’s requirements, we will not be bound to such delivery requirements and accordingly shall not be liable in any manner whatsoever for failure or delay in delivery.
  • For security reason, we only accept m-pesa payment for online payment. For cheque payment, give us at least three days excluding Saturday, Sunday & public holidays we confirm the funds reflect in our account first before we deliver goods.
  • Orders are processed only after corresponding payment is received. Any order for which payment is not received within three days will be automatically cancelled.
  • Goods once sold and delivered to client in good condition are not returnable for cash refund. Only under special circumstances in our discretion will cancelled delivery be accepted within five days of ordering, if the goods are returned undamaged to us or our supplier with all accessories supplied and in the original packaging. Any other charges will be advised as and when applicable, especially for tax and accounting law purposes.
  • We reserves the right to refuse any order from a client for legitimate reasons.
  • Note: It must be taken that when exporting goods out of Kenya, import duties and taxes and other related charges may be payable by the Online Shopper (recipient of goods). It is the responsibility of the Online Shopper (recipient) to confirm with their respective countries authorities, all costs that may be payable to their local countries import authorities, before release of goods to themselves. Please note that we will NOT accept any responsibility nor entertain any responsibility for any and all foreign country import duties, taxes, customs or other storage charges and / or any other related charges imposed prior to delivery or collection by the recipient / online shopper of delivered order, for whatever reason whatsoever. 

Applicable Law

This policy and other terms are governed by and construed in accordance with Kenyan law. Any dispute arising between us from these terms shall be determined at first instance by mutual negotiation and settlement within fourteen (14) days of the notification of a dispute by either party. In the default of settlement in the first instance by reference by either Party to arbitration by the Chartered Institute of Arbitrators, Kenya Branch in accordance with its rules. The Arbitration Act, 1995 will apply.

Disclaimer and Limitation of Liability

All information, content, materials, products and other services included on or otherwise made available to you through the website are provided on an “as is” and “as available” basis, unless otherwise specified in writing within the website. We make no representations or warranties of any kind, express or implied, as to the operation of the website, or the information, content, materials, products or other services included on or otherwise made available to you through the website, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.

Changes to this Privacy Policy and Trading Terms and Conditions

We periodically updates our Privacy Policy, Trading Terms and Conditions to reflect the changing landscape of Personal Information and trading terms. We will post any of these changes on this page, and when these changes are significant, we will email you with notice of the updated details within the Privacy Policy. We encourage you to review this Privacy and Trading Policy periodically.

We reserve the right, to change, modify, add, or remove portions of this policy, terms and conditions at any time. In this event any new changes will take effect from the date when the new terms are posted on the website.